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ISAC Update

VOL. 36, NO. 2L
October 2018 - December 2018

Messages sent to: Operational Updates, Announcements

Welcome to the October - December 2018 ISAC Update for lenders and servicers, which is a compilation of e-Messages sent through ISAC's e-Messaging service throughout October, November, and December.

The articles in this Update have been organized according to the Lender subscription groups to which the messages were distributed.

Questions?

Questions regarding information in this ISAC Update can be directed to Lender Services by sending an e-mail message to ISAC.lenderservices@illinois.gov or calling 800.477.4411.

On occasion, you may be directed to a specific contact person or area; when this occurs, we will provide the appropriate information in the individual article or message.


OPERATIONAL UPDATES, ANNOUNCEMENTS


Save the Date – 2019 CCE Conference

Sent on December 13, 2018

CCE Conference Logo

Save the Date – Thursday, July 18, 2019

Please mark your calendars for the 2019 College Changes Everything® (CCE) Conference – the state’s premier college access and success event. This one day conference showcases effective practices, collaborations, and resources available to promote and support student college and career readiness and to help Illinois reach its Goal 2025 – to increase the proportion of adults in Illinois with high-quality degrees and credentials to 60% by the year 2025. The conference will take place at the Tinley Park Convention Center, Tinley Park, Illinois.

A call for conference interest session proposals will go out in January. Please consider submitting a proposal to help make the conference a valuable professional development experience by sharing your knowledge and experience with colleagues from all over the state.

One of the strengths of the conference is that it brings together the diverse stakeholders from across the state needed for student success: college access practitioners; high school leaders, counselors, and case managers; college and university leaders and administrators; employers and workforce development professionals; and policy makers and elected officials interested in education and student outcomes. The conference also serves as an opportunity for stakeholders to improve their practice of collaboration and collective leadership as we work toward the state’s goal.

2019 College Changes Everything Conference Planning Committee

  • Illinois Student Assistance Commission
  • Illinois Board of Higher Education
  • Illinois Community College Board
  • Illinois Department of Commerce and Economic Opportunity
  • Illinois State Board of Education
  • Illinois College Access Network
  • Federation of Independent Illinois Colleges and Universities
  • Advance Illinois
  • Center for the Study of Education Policy at Illinois State University
  • Education Systems Center at Northern Illinois University
  • Generations Serving Generations
  • ACT Now
  • Women Employed

The College Changes Everything® Conference is sponsored
by the Illinois Student Assistance Commission.

Helping Illinois reach its Goal 2025: to increase the proportion
of adults in Illinois with high-quality college degrees and
postsecondary credentials to 60% by the year 2025


CCE


A Holiday Wish from the Illinois Student Assistance Commission (ISAC)

Sent on December 7, 2018

Happy Holidays 2018

ISAC staff wish our lender and servicer partners peace and joy during this holiday season.

As the new year approaches, we remain committed to serving you, your clients, and all Illinois families by providing access to the information and financial assistance that can help students succeed in college.

Best wishes for a successful 2019.

ISAC's Holiday Schedule

In observance of the holidays, ISAC staff will be unavailable as indicated below:

Christmas Holiday Observation

  • After 2 p.m. (CT) on Monday, December 24, 2018
  • Tuesday, December 25, 2018

New Year's Holiday Observation

  • After 2 p.m. (CT) on Monday, December 31, 2018
  • Tuesday, January 1, 2019

Access the Lenders area anytime, or send an e-mail message to ISAC's Lender Services Department. With the exception of days when the ISAC offices are closed, ISAC staff will review and respond to messages during regular business hours (Monday through Friday, 8:30 a.m. – 4:30 p.m. CT).

Processing Schedules

Click on the following link to access holiday processing schedules for Common Account Maintenance (CAM) files.

CAM Files


Unreported Loans Report Distributed – Responses Due on or before January 31, 2019

Sent on November 16, 2018

The Illinois Student Assistance Commission (ISAC) distributed the National Student Loan Data System (NSLDS®) Lender Manifest Report of Unreported Loans (Unreported Loans Report), including a cover letter with helpful reminders, on November 16, 2018. Responses are due on or before Thursday, January 31, 2019. We provide this report to lenders and servicers twice a year, in order to assist in determining whether all loans that appear in a loan portfolio have been reported to ISAC.

While the majority of lenders and servicers receive the Unreported Loans Report electronically via the File Transfer Protocol (FTP) process, those who have not taken the steps necessary to exchange NSLDS-Lender Manifest data via FTP receive the reports via fax.

The Unreported Loans Report lists the following:

  • open loans that have not been updated via Lender Manifest (this could be due to the inability to match incoming loan records to information on ISAC's database, or due to errors causing the record to reject); and
  • any loan with an open loan status that does not reflect an update within the past 180 days.

Please take the time to review the loans listed and make the necessary data corrections by January 31, so that these loans can be successfully reported on your next monthly Lender Manifest submission.


Unreported Loans Report to be Distributed by the End of November

Sent on November 5, 2018

The Illinois Student Assistance Commission (ISAC) plans to distribute the National Student Loan Data System (NSLDS®) Lender Manifest Reports of Unreported Loans (Unreported Loans Report) by the end of November 2018. We provide this report to lenders and servicers twice a year, in order to assist in determining whether all loans that appear in a loan portfolio have been reported to ISAC.

While the majority of lenders and servicers will receive the Unreported Loans Report electronically via the File Transfer Protocol (FTP) process, those who have not taken the steps necessary to exchange NSLDS-Lender Manifest data via FTP will receive the reports via fax.

The Unreported Loans Report will list the following:

  • open loans that have not been updated via Lender Manifest (this could be due to the inability to match incoming loan records to information on ISAC's database, or due to errors causing the record to reject); and
  • any loan with an open loan status that does not reflect an update within the past 180 days.

Once the report is received, please take the time to review the loans listed and make the necessary data corrections so that these loans can be successfully reported on your next monthly Lender Manifest submission.

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