JB Pritzker, Governor, State of Illinois

Upcoming Important Dates from ISAC

09/02/2020

The Illinois Student Assistance Commission (ISAC) would like to make you aware of the following information, which may be of interest to you and/or your customers.

Unless otherwise noted, links in this message are to corresponding pages at ISAC's website (isac.org).

COVID-19 Resources and Updates

Although we are working differently during this time, we want students, families, our partners and other constituents to know that ISAC continues to be here to answer your questions and to support all Illinoisans with college planning and financial aid. Find important resources and the latest updates at the College-Going and Financial Aid Resources and Services During the Coronavirus Outbreak page of our website.

2020-21 ISAC Administrative Rules Available

ISAC Administrative Rules, which were adopted for the 2020-21 academic year, are available within the e-Library for Partners and may be viewed in two formats: "Listed Alphabetically" and "Listed by Program Type/Topic."

September 17: Next Commission Meeting

The next meeting of the Illinois Student Assistance Commission is scheduled to take place as a WebEx virtual event, starting at at 1 p.m. (CT) on Thursday, September 17, 2020. Further details, including a listing of tentative agenda items and participation instructions, will be available prior to the meeting via the ISAC's Governing Board: The Commission section of the About ISAC area.

Visit the Commission Meeting Schedule page for information regarding all meetings scheduled in 2020.

Holiday Schedules

ISAC staff will be unavailable for these holidays:

  • Monday, September 7, 2020 – Labor Day
  • Monday, October 12, 2020 – Columbus Day
  • Tuesday, November 3, 2020 – Election Day
  • Wednesday, November 11, 2020 – Veterans Day

Staff will again be available the first business day immediately following each holiday.

Processing Schedules

Common Account Maintenance (CAM) files received on a holiday will be staged for processing that evening, with results available the morning of the next business day.

For Assistance

Access the Lenders area anytime, or send an e-mail message to ISAC's Lender Services Department. With the exception of days when ISAC staff members are unavailable, we will review and respond to messages during regular business hours of Monday through Friday, 8 a.m. – 4:30 p.m. CT.

You are receiving this message because you registered for ISAC's e-Messaging service through one or more subscription groups for Lenders.

If you have any questions regarding this e-Message, please contact ISAC's Lender Services Department by calling toll free at 800.477.4411 or sending an e-mail message to isac.lenderservices@illinois.gov.