JB Pritzker, Governor, State of Illinois

ISAC Update

VOL. 37, NO. 1L
September 2019

Messages sent to: Operational Updates, Announcements
  ISAC Update

Welcome to the September 2019 ISAC Update for lenders and servicers, which is a quarterly compilation of e-Messages sent through ISAC's e-Messaging service throughout July, August, and September.

The articles in this Update have been organized according to the Lender subscription groups to which the messages were distributed.


Questions regarding information in this ISAC Update can be directed to Lender Services by sending an e-mail message to ISAC.lenderservices@illinois.gov or calling 800.477.4411.

On occasion, you may be directed to a specific contact person or area; when this occurs, we will provide the appropriate information in the individual article or message.


Upcoming Important Dates
Sent on September 5, 2019.

The Illinois Student Assistance Commission (ISAC) would like to make you aware of the following information, which may be of interest to you and/or your customers.

Unless otherwise noted, links in this message are to corresponding pages at ISAC's website (isac.org).

2019-20 ISAC Administrative Rules Available

ISAC Administrative Rules, which have been adopted for the 2019-20 academic year, are available within the e-Library for Partners and may be viewed in two formats: "Listed Alphabetically" and "Listed by Program Type/Topic."

September 12: Next Commission Meeting

The next meeting of the Illinois Student Assistance Commission is scheduled to take place at 1 p.m. (CT) on Thursday, September 12, 2019, at the Michael A. Bilandic Building in Chicago. A listing of tentative agenda items will be available prior to the meeting via the ISAC's Governing Board: The Commission section of the About ISAC area.

Visit the Commission Meeting Schedule page for information regarding the dates and locations of meetings scheduled in 2019.

Holiday Schedules

ISAC offices will be closed for the following holidays:

  • Monday, October 14 – Columbus Day
    ISAC offices will reopen on Tuesday, October 15.
  • Monday, November 11 – Veterans Day
    ISAC offices will reopen on Tuesday, November 12.

Processing Schedules

Common Account Maintenance (CAM) files received on a holiday will be staged for processing that evening, with results available the morning of the next business day. For example: Results for CAM files submitted on Monday, October 14 will be available the morning of Tuesday, October 15.

For Assistance

Access the Lenders area anytime, or send an e-mail message to ISAC's Lender Services Department. With the exception of days when the ISAC offices are closed, ISAC staff will review and respond to messages during regular business hours (Monday through Friday, 8:30 a.m. – 4:30 p.m. CT).

Time's Running Out – Register for CCE Conference
Sent on July 8, 2019.

CCE Conference Logo

Register Now!

2019 College Changes Everything® (CCE) Conference

July 18, 2019 • 8 am – 4:30 pm

Tinley Park Convention Center, Tinley Park, Illinois

CCE 2019: Expanding Success for All Students – Every Community's Responsibility

Don't delay – register today for the 2019 College Changes Everything® (CCE) conference. Join your colleagues from across the state as they come together to share and learn how we can work together better in helping students achieve success and our state reach its Goal 2025. Interest sessions topics include: supporting low income students through food insecurity and housing instability; reducing remediation and accelerating college success; leveraging community-based partnerships to support career readiness; supporting Illinois' immigrant populations; addressing the state's teacher shortage; middle-school career exploration; and much more. A preliminary agenda is available on the conference website, as well as information about our keynote speaker from The Forum for Youth Investment and Ready by 21® initiative.

Registrations are filling up and space is limited. Don't miss out on this important college access and success and career readiness conference – Register now!

Stay tuned for further updates regarding the 2019 conference, and please share this e-Message with your colleagues so they can register, too.

2019 College Changes Everything Conference Planning Committee

  • Illinois Student Assistance Commission
  • Illinois Board of Higher Education
  • Illinois Community College Board
  • Illinois Department of Commerce and Economic Opportunity
  • Illinois State Board of Education
  • Illinois College Access Network
  • Federation of Independent Illinois Colleges and Universities
  • Advance Illinois
  • Center for the Study of Education Policy at Illinois State University
  • Education Systems Center at Northern Illinois University
  • Generations Serving Generations
  • ACT Now
  • Women Employed

The College Changes Everything® Conference is sponsored
by the Illinois Student Assistance Commission.

Helping Illinois reach its Goal 2025: to increase the proportion
of adults in Illinois with high-quality college degrees and
postsecondary credentials to 60% by the year 2025


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June 2019 Electronic ISAC Update
Sent on July 1, 2019.

The June 2019 edition of the ISAC Update is now available for your review, and may be accessed via the Partner e-Messages & Newsletters section of the e-Library at isac.org. This version of the electronic ISAC Update is a compilation of e-Messages sent to lenders and servicers via ISAC's e-Messaging service over the past quarter.

Topics covered in the June 2019 ISAC Update include:

  • Register Now for CCE Conference
    (sent June 25, 2019)
  • CCE Conference – Preliminary Agenda & Keynote
    (sent June 5, 2019)
  • Upcoming Important Dates from ISAC
    (sent May 28, 2019)
  • Unreported Loans Report Distributed
    (sent May 22, 2019)
  • 2019 CCE Conference Registration Open
    (sent May 13, 2019)
  • End of May: Unreported Loans Report
    (sent May 6, 2019)
  • Upcoming Important Dates from ISAC
    (sent April 11, 2019)
  • March 2019 Electronic ISAC Update
    (sent April 1, 2019)

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