Claim Filing

When servicing delinquent loans, lender/servicers must follow the due diligence procedures detailed in federal regulations. Noncompliance could result in the loss of guarantee.

Detailed information regarding due diligence requirements and claim filing procedures for the circumstances listed below can be found in the Common Manual.

• Default
• Death
• Total and Permanent Disability
• Bankruptcy
• Closed School
• False Certification
• Unpaid Refund Claims