ISAC Student PortalDAAR Status Report
As partners with ISAC in default prevention efforts, schools are asked to review and take action on the Notification of Student Loan Borrower DAAR Status report. The term Default Aversion Assistance Request (DAAR) is the industry standard for loan accounts that are 60-120 days delinquent and for which a request for default aversion assistance has been filed by the lender/servicer.
How is ISAC's Report Designed?
ISAC's Notification of Student Loan Borrower DAAR Status report is non-cumulative and is available twice a month to those institutions with students for whom ISAC received a Default Aversion Assistance Request (DAAR) during the reporting time period. The periods covered by the report are the:
- 1st to the 15th of each month; and
- 16th to the end of the month.
The report is broken into categories:
- a list of delinquent student borrowers on which a new DAAR has been submitted by the lender/servicer (i.e., those that are 60-120 days delinquent);
- a list of delinquent student borrowers who are 270 days delinquent;
- a list of delinquent student borrowers on whom a DAAR has been resolved/cancelled; and
- a summary detailing the number of students in each of the above categories to allow the school to concentrate on a specific category if desired.
Within each category, demographic and loan information is listed for each student, including:
- the borrower’s name, address, home and other telephone number;
- Social Security Number (SSN);
- cohort year;
- loan type;
- lender/servicer name and telephone number;
- delinquent amount (if available from the lender); and
- number of days delinquent.
Instructions describing the report (summary and section pages) are also available. The names and telephone numbers of corresponding lenders/servicers are also provided on the report. To help maintain the integrity of the student data, schools are encouraged to provide borrower demographic changes to either ISAC or the lender/servicer of the loan.
Student Information Change Form
Schools can help in default aversion by informing ISAC of a borrower's current enrollment, as well as changes to a borrower's address or telephone number. Current borrower demographic information is essential in contacting borrowers to avoid default. To assist schools in communicating this information, ISAC's Student Information Change Form may be used. The form may be faxed or mailed to School Services (fax and mailing information is on the bottom of the form).
Report Available Online - My Zone
The Notification of Student Loan Borrower DAAR Status report is provided online twice a month to those institutions with students for whom ISAC has received a DAAR during the reporting time period. The report is available to view, download, or print from My Zone. New School DAAR Reports are posted at My Zone on the first business day on or after the 3rd and 18th of each month. Designated school personnel will be able to access eligibility information through My Zone after completing an authentication process with ISAC.
How Will You Know When a Report is Available?
Colleges are encouraged to regularly check My Zone for new reports, based on the twice-monthly schedule described above. In addition, ISAC will occasionally send a reminder e-Message, encouraging colleges to check My Zone for any new School DAAR Reports. To receive these messages, subscribe to the "FFELP Administrators" group. Note that the e-Message is simply a reminder, and is not generated based on whether a report is available for a specific school. Colleges must check at My Zone to see if a report has been generated during a particular time period.
Questions
For any questions concerning the DAAR report or the My Zone process, contact School Services at 866.247.2172 or isac.schoolservices@isac.illinois.gov.
