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General ISAC Contacts

Illinois Student Assistance Commission

Main Office

Call Center - Student Services

1755 Lake Cook Road
Deerfield, IL 60015-5209
Phone: 800.899.ISAC (4722)
8 a.m. - 5 p.m. CST
E-mail: isac.studentservices@isac.illinois.gov
Fax: 847.831.8549
Spanish-speaking counselors are also available.

Hearing Impaired

Voice: 800.526.0857
TDD: 800.526.0844

Springfield Office

500 W. Monroe Third Floor
Springfield, IL 62704-1876
Phone: 217.782.6767

Chicago Office

James R. Thompson Center
100 W. Randolph, Suite 3-200
Chicago, IL 60601-3293
Phone: 312.814.6334

Program Requirements

Default Prevention Counseling Services and Teaching Fulfillment Requirements

Phone: 800.899.ISAC (4722)
8 a.m. - 6 p.m. CST
Fax: 847.831.8549
E-mail: isac.proreq@isac.illinois.gov

Defaulted Loans

Debt Management Department

Mail payments to: P.O. Box 235, Deerfield, IL 60015)
Phone: 800.934.3572
M - F - 8 a.m. - 8 p.m. CST Sat - 9 a.m. - 1 p.m. CST
Fax: 847.831.8515
Spanish-speaking counselors are also available

College Illinois!® Prepaid Tuition Program

PO Box 19291
Springfield, IL 62794-9291
Phone: 877.877.3724
8 a.m. - 5 p.m. CST
E-mail: isac.529info@isac.illinois.gov

School Services - Counselors & FAA's

School Services

Phone: 866.247.2172
8 a.m. - 4:30 p.m. CST
Fax: 847.831.8549
E-mail: isac.schoolservices@isac.illinois.gov

Lender Services - Lenders

Portfolio Administration

Phone: 800.477.4411
8:30 a.m. - 4:30 p.m. CST
Fax: 847.831.8549
E-mail: isac.lenderservices@isac.illinois.gov

Claims Services

Phone: 800.477.4411
8 a.m. - 4 p.m. CST
Fax: 847.831.8515
E-mail: isac.lenderreimbursement@isac.illinois.gov

IDAPP

Student Loan Servicer

PO Box 707
Deerfield, IL 60015
Phone: 800.961.IDAP (4327)
8 a.m. - 6 p.m. CST
E-mail: https://www.edservicing.com/customercarequestions (FFELP loans)
           webcservice@ecsi.net (alternative loans)

Executive Office

500 W. Monroe, Third Floor
Springfield, IL 62704-1876
Phone: 217.782.6767
Fax: 217.524.1858
E-mail: debbie.calcara@isac.illinois.gov

Media Contact

Lynne Baker
Managing Director of Communications
1755 Lake Cook Road
Deerfield, IL 60015
Office: 847.948.8500 x3117
Cell: 847.715.6267
E-mail: lynne.baker@isac.illinois.gov

General Counsel

Karen Salas
100 W. Randolph, Suite 3-200
Chicago, IL 60601-3293
Phone: 312.814.3690

Human Resources & Development

1755 Lake Cook Road
Deerfield, IL 60015-5209
8 a.m. - 5 p.m. CST
E-mail: Human Resources (general information and positions)

Technical Support

isac.webmaster@isac.illinois.gov