(last updated on January 17, 2013)
The Illinois Student Assistance Commission (ISAC) is committed to ensuring that your personal, professional and payment information is secure and your privacy is respected. We have taken several steps to safeguard the integrity of our communications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire ISAC operating environment as part of our continuing commitment to risk management.
Please read the following policy to understand how your personal information will be used as you make full use of our online services. “Personal information” means any information by which you can be personally identified. Personal information includes your name, address, telephone number, e-mail address, drivers license, Social Security number and the like. A domain name or Internet Protocol address is not considered personal information.
This policy applies to the following ISAC sites:
Reading or downloading information
You browse our sites anonymously, and personal information is not collected. We gather and analyze data regarding usage of our websites, including domain name (the name of your Internet service provider), the number of hits to our sites, pages visited, and time and length of a user’s session. We use this information to evaluate and improve the content, appearance and utility of the sites and to track our visitors’ use of the sites for internal market research or other business purposes.
Completing a survey or filling out an application for a College Illinois!® prepaid tuition contract, scholarship or grant; or to attend a seminar
ISAC collects personal information only when you voluntarily submit such information to us, such as when placing an order for materials through the site; joining our mailing list; completing an application for a College Illinois!® prepaid tuition contract, scholarship, or grant; responding to survey questions; or registering for a seminar. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of ISAC’s websites.
After you have submitted your application online or completed the survey, we recommend that you end your browser session before leaving your computer.
If you complete a survey, we only collect, retain and use information about you where we reasonably believe it will assist us in managing our business. We collect and retain survey information about you in order to protect and administer your accounts; provide products, services, and other opportunities to you; and help us design or improve our products and services.
If you are registering for a seminar, we will collect your information and use it to secure your place at the seminar, and contact you with confirmation or changes to the seminar. The only unique identifier used is your e-mail address. This identifier will not be disseminated to a third party unless the application so states and provision is made for you to opt-out and/or, in return for specific consideration, you agree and give express permission to do so.
We, along with the outside companies with which we work, if applicable, may keep the information you provide to us, along with information we collect from outside sources, so that we can offer services related to your needs. We only collect, retain and use information about you for specific business purposes – and, upon your request, we will tell you why we are collecting and retaining it.
Sending us an e-mail
If you send us an e-mail containing comments, concerns or suggestions, we will use your e-mail address only to send you a response. Your e-mail address will not be forwarded to any third parties without your permission.
Using our calculators or planning tools
Personal information is stored only temporarily to complete the calculations required by the user. None of the calculated results or information is retained by ISAC. The only information that is retained is that someone anonymously used one or our tools.
Using links we provide to other sites
Collecting information from minors
ISAC’s websites collect online contact information from minors without prior parental consent or parental notification. This information is used to process education loan and/or scholarship and grant applications. Some education loan applications are processed in accordance with U.S. Department of Education guidelines. Alternative loan applications are not governed by the U.S. Department of Education.
Reviewing or updating personal information
You may request at any time to review personal information ISAC has about you. In addition, at any time you may request that ISAC correct any such personal information or that such personal information be removed from ISAC’s marketing databases.
To review or update information provided to:
|College Illinois!® Prepaid Tuition Program|
|E-mail:||Current Contract Holders: email@example.com
General Info Requests: firstname.lastname@example.org
|Write:||College Illinois! Prepaid Tuition Program
P.O. Box 19291
Springfield, IL 62794-9291
|E-mail:||email@example.com (FFELP loans)
firstname.lastname@example.org (alternative loans)
|8 a.m. to 6 p.m., Monday through Friday (Central Time)|
|Write:||Illinois Designated Account Purchase Program
P.O. Box 707
1755 Lake Cook Road
Deerfield, IL 60015
|8 a.m. to 5 p.m., Monday through Friday (Central Time)|
|Write:||Illinois Student Assistance Commission
1755 Lake Cook Road
Opt in/Opt out policy
You are given the opportunity to “opt-in” or “opt-out” of having your information used for purposes not directly related to our websites or services at the point where we ask for the information. For example, we allow you to “opt-in” to receive e-mails from us regarding product information, newsletters, filing deadlines and research. We will use e-mail addresses only for the purpose of sending you ISAC materials. You always have the option of opting out as described within the text of any e-mail we send.
ISAC’s websites are provided as a public service. Every effort has been made to offer the most current, correct and clearly expressed information possible on each site. Nevertheless, inadvertent errors in information may occur. If inaccurate, misleading or otherwise inappropriate information is brought to our attention, a reasonable effort will be made to fix or remove it.
The information contained in the sites, whether expressed or implied, is not legally binding upon ISAC. No action by the user should be taken in reliance upon the information contained herein. ISAC disclaims any responsibility or liability for the user’s loss due to his/her reliance upon said information. Information should be verified by the user by contacting ISAC.
ISAC is obligated to act in compliance with policies, rules and statutes which govern the programs cited herein. Accordingly notwithstanding any information contained in ISAC’s websites, such policies, rules and statutes shall control.