Skip to Content Bruce Rauner, Governor, State of Illinois

Troubleshooting (Technical Reference)

If you have questions about the online Illinois National Guard (ING) Grant Program application, or encounter technical difficulties while completing the application, review the information listed below. If your question or issue is not addressed on this page, contact the ISAC Call Center.

You may either scroll through this page, or click on any of the following links to go directly to a specific topic:

Q01: Why should I complete the interactive application instead of a paper application?
Q02: It took me longer than 20 minutes to complete my application, so I have to start over … but, after I re-launched the application, the screen appears to just be sitting there. What happened?
Q03: I'm completing my online ING Grant Program application, and I've used the "Tab" key on my keyboard … now I can't locate my cursor.
Q04: When I'm in the interactive ING Grant Program application screens, the "Back" (and/or "Forward") button of my Internet browser window doesn't seem to be working properly.
Q05: I attend a private college, and my college is not included in the drop-down list of participating schools … why?
Q06: Why does the information not display in the "Review Your Application – Web Page Dialog box" after I completely filled out and selected the "Submit" button on the online ING Grant Program application?
Q07: I can't/won't complete the ING Grant Program application online. How can I obtain a paper application?



Q01: Why should I complete the interactive application instead of a paper application?
A01: The online application has many benefits:
  • program information at your fingertips: by applying online, you will have easy access to program details at the ISAC website that will help you complete the application accurately [e.g., participating school lists, benefits and restrictions, deadline dates, etc.];
  • online edits prevent errors: when you indicate you are ready to submit the application, automatic edits are performed to make sure all required fields have been completed with valid responses - if errors are identified, you are prompted to correct them before the application can be submitted;
  • faster delivery time: you access the application, complete and submit it, and it is then received at ISAC - all on the same day (rather than being downloaded, printed, manually completed, and then sent via the mail); and
  • immediate confirmation that application has been received: upon successful electronic submission of the application, a confirmation page displays - listing all data you provided, and stating the date and time of submission. This page can be printed and retained for your records. If you provide your e-mail address you will also receive a copy of the confirmation page via e-mail.
Q02: It took me longer than 20 minutes to complete my application, so I have to start over … but, after I re-launched the application, the screen appears to just be sitting there. What happened?
A02: Each time you launch the application, you first must completely close your Internet browser, then re-open it and start again.

If the application does not launch in a reasonable amount of time (this will vary, depending on your connection speed), completely close and re-open your Internet browser again. Once your Internet browser has opened, go to "Tools" to deactivate the popup blocker. Then, re-access the online ING Grant Program application.
   
Q03: I'm completing my online ING Grant Program application, and I've used the "Tab" key on my keyboard … now I can't locate my cursor.
A03: Each time you enter a new page of the interactive application, click (with your left mouse button) in the first field on the page. This will place the cursor in that field, and you can then tab from field to field.
   
Q04: When I'm in the interactive ING Grant Program application screens, the "Back" (and/or "Forward") button of my Internet browser window doesn't seem to be working properly.
A04: To ensure proper navigation within the interactive ING Grant Program application area, use the "Previous" (and/or "Next") buttons that are located at the bottom of application screens, rather than your browser's "Back" and/or "Forward" buttons.
   
Q05: I attend a private college, and my college is not included in the drop-down list of participating schools … why?
A05:  ING Grant Program benefits are limited to use only at Illinois 2- or 4-year public colleges.
   
Q06: Why does the information not display in the "Review Your Application – Web Page Dialog box" after I completely filled out and selected the "Submit" button on the online ING Grant Program application?
A06:  Select the "x" button (close) located in the top right hand corner of the "Review Your Application – Web Page Dialog box," then choose the "YES" radio button on the "Do you agree to the Certification Statement?" question. Then select the "Submit" button again and the information should be displayed.  Review your information for accuracy, then choose the "Confirm" link located on the bottom of the "Review Your Application – Web Page Dialog box" to submit the ING Grant Program application.

If your information still does not display, you may need to repeat these steps, or close your browser and then re-apply.

If you are unable to get your information to display, please contact the ISAC Call Center to request a paper application.
   
Q07:  I can't/won't complete the ING Grant Program application online. How can I obtain a paper application?
A07:  Because of its many benefits (program information which is available at your fingertips, online edits which prevent errors, elimination of mailing time, and immediate confirmation that your application has been received at ISAC), we strongly encourage all applicants to complete the interactive ING Grant Program application online. However, we understand that not everyone will be willing or able to do so. Please contact the ISAC Call Center to discuss your situation.