Skip to Content Bruce Rauner, Governor, State of Illinois

Troubleshooting (Technical Reference)

 

If you have questions about the online Illinois Veteran (IVG) Grant Program application, or encounter technical difficulties while completing the application, review the information listed below. If your question or issue is not addressed on this page, contact the ISAC Call Center.

You may either scroll through this page, or click on any of the following links to go directly to a specific topic:

 

Q01: Why should I complete the interactive application instead of a paper application?
Q02: While in the process of completing the interactive application, there was a period of more than 30 minutes where I was not actively entering data or navigating between fields/screens, so the application “timed out” and I had to start over … but, after I re-launched the application, the screen appears to just be sitting there. What happened?
Q03: I'm completing my online IVG Program application, and I've used the "Tab" key on my keyboard … now I can't locate my cursor.
Q04: When I'm in the interactive IVG Program application screens, the "Back" (and/or "Forward") button of my Internet browser window doesn't seem to be working properly.
Q05: I can't/won't complete the IVG Program application online. How can I obtain a paper application?

 

Q01: Why should I complete the interactive application instead of a paper application?
A01: The online application has many benefits:
  • program information at your fingertips: by applying online, you will have easy access to program details at the ISAC website that will help you complete the application accurately;
  • online edits prevent errors: when you indicate you are ready to submit the application, automatic edits are performed to make sure all required fields have been completed with valid responses - if errors are identified, you are prompted to correct them before the application can be submitted;
  • faster delivery time: you access the application, complete and submit it, and it is then received at ISAC - all on the same day (rather than being downloaded, printed, manually completed, and then sent via the mail); and
  • immediate confirmation that application has been received: upon successful electronic submission of the application, a confirmation page displays - listing all data you provided, and stating the date and time of submission. This page can be printed and retained for your records. If you provide your e-mail address you will also receive a confirmation e-mail.
   
Q02: While in the process of completing the interactive application, there was a period of more than 30 minutes where I was not actively entering data or navigating between fields/screens, so the application “timed out” and I had to start over … but, after I re-launched the application, the screen appears to just be sitting there. What happened?
A02: Each time you launch the application, you first must completely close your Internet browser, then re-open it and start again.

If the application does not launch in a reasonable amount of time (this will vary, depending on your connection speed), completely close and re-open your Internet browser again. Once your Internet browser has opened, go to "Tools" to deactivate the popup blocker. Then, re-access the online IVG Program application.
   
Q03: I'm completing my online IVG Program application, and I've used the "Tab" key on my keyboard … now I can't locate my cursor.
A03: Each time you enter a new page of the interactive application, click (with your left mouse button) in the first field on the page. This will place the cursor in that field, and you can then tab from field to field.
   
Q04: When I'm in the interactive IVG Program application screens, the "Back" (and/or "Forward") button of my Internet browser window doesn't seem to be working properly.
A04: To ensure proper navigation within the interactive IVG Program application area, use the "Back" (and/or "Next") buttons that are located at the bottom of application screens, rather than your browser's "Back" and/or "Forward" buttons.
   
Q05:  I can't/won't complete the IVG Program application online. How can I obtain a paper application?
A05:   Because of its many benefits (program information which is available at your fingertips, online edits which prevent errors, elimination of mailing time, and immediate confirmation that your application has been received at ISAC), we strongly encourage all applicants to complete the interactive IVG Program application online. However, we understand that not everyone will be willing or able to do so. If you are unable to access the online application, you may instead download and print a PDF version and submit the completed application to ISAC.